situs138 Casino & Sportsbook FAQ

No. Each person is permitted one situs138 account. If you register multiple times using the same email, phone number, or identity document (KTP, SIM, or passport), our system links them and may suspend all linked accounts. If you need to close an account and open a new one, contact our support team to confirm closure first. Creating duplicate accounts to circumvent account limits or claim multiple welcome offers violates our terms and conditions and results in account suspension and forfeiture of funds.

On the situs138 login page, click "Forgot password?" and enter your registered email address. We send a password-reset link to your inbox within a few minutes. Click the link, create a new password (minimum 8 characters, mixing uppercase, lowercase, numbers, and symbols), and confirm. Your new password takes effect immediately. If you do not receive the email, check your spam folder or contact our support team. Do not share your password with anyone; our staff never asks for it via chat, email, or phone.

If you notice unauthorised login attempts, unusual betting activity, or cannot access your account, contact our support team immediately via live chat, email, or phone. Provide your username and a description of the issue. Our team will verify your identity using your registered email and phone number, then review your account activity and reset your password if needed. We also enable two-factor authentication on your account for added security. Do not delay—prompt reporting helps us protect your funds and resolve the issue quickly.

situs138 charges no deposit or withdrawal fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, the full amount appears in your situs138 account. When you withdraw, the full amount transfers back to your payment method without deduction. Your bank or payment provider may charge their own fees (e.g., mobile banking transfer fee), but situs138 itself does not. Always verify the exact amount your bank will deduct before confirming a withdrawal.

Withdrawal requests are reviewed and processed during our operational hours. Standard processing takes between a few hours and one business day, depending on the payment method and the time of your request. local payment and online payment withdrawals typically complete faster than bank transfers. During major Indonesian holidays—Idul Fitri, Idul Adha, Imlek, Nyepi—processing may take longer because our verification staff is reduced. Once we approve your withdrawal, your payment method receives the funds according to its own transfer schedule (usually instant for e-wallets, 1-2 business days for bank accounts). You can check your withdrawal status in your account under "Transaction history."

situs138 covers Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, Premier League, La Liga, Serie A, Bundesliga, and Ligue 1. We also list international qualifiers, friendly matches, and cup competitions. For each match, we offer standard markets—match result (1x2), over/under goals, both teams to score, first goalscorer—plus Asian handicap and correct score betting. Odds update continuously as the match approaches. Settlement occurs automatically after the final whistle and official confirmation. If a match is postponed or cancelled, unsettled bets are cancelled and stakes returned within 24 hours.

situs138 periodically offers new-account welcome incentives. The specific offer (bonus amount, conditions, eligible games) changes based on promotions and seasonal events. After you register and verify your identity, log into your account and check the "Promotions" section to see current offers. Most welcome offers require a minimum first deposit and apply only to specific games (live-dealer tables, slots, or sportsbook). Some offers carry playthrough conditions—you must wager a multiple of the bonus before withdrawing. Read the full terms of any offer before claiming it. If you have questions about an offer you see, our support team explains the rules in detail.

Our situs138 support team is available during operational hours via live chat, email, and phone. Live chat typically opens in the morning and remains available through the evening on most days. Exact hours vary; check the "Contact us" or "Support" section of your situs138 account for current availability. We respond to emails within a few hours during business days. Our team speaks English and Indonesian. If live chat is offline, you can leave a message or send an email, and we will respond as soon as our team returns online. For urgent account-security issues, email our support address directly—this bypasses the queue and receives priority handling.